Little HorizonsSupport
Write to us
Tell us your phone model and, for a purchase, what you bought and roughly when. We usually answer within two working days.
A purchase didn't arrive
Every purchase is checked with the App Store or Google Play before it's given, which needs an internet connection. If it didn't arrive, make sure you're online and open the game again: the store keeps the purchase waiting and hands it over once it's checked. If it's still missing after that, write to us.
Getting your purchases back
Perks and cosmetics are yours for good. On iPhone, open the Treasury and tap Restore purchases at the bottom. On Android they come back by themselves when the game starts. Coins, materials and bundles are used up when bought, so they can't be restored.
Moving to a new phone
Your town is saved on your phone and comes along with your phone's own backup: Google's backup on Android, or iCloud Backup on iPhone, restored when you set up the new phone. Moving a town between an Android phone and an iPhone isn't possible yet.
Reminders
The game can remind you when a long upgrade is ready or a gift is waiting, at most twice and never at night. Turn them on or off in the game's Settings.
Deleting your data
In the game, go to Settings, Privacy and tap Delete my data twice. Everything our server holds for your phone is deleted; your town stays on your phone. More in our privacy policy.